Salon Policies
To ensure the best experience for every guest, please review the following policies before booking your appointment.
Booking & Scheduling
All appointments are reserved through online booking.If you’re unsure which service to book, please email contact@swoonbykc.com prior to scheduling.
New extension guests and corrective color services require a consultation before booking. Once your consultation form has been submitted, you’ll be contacted to schedule your appointment.
Payment
All services at SWOON are fully customized and pricing varies based on hair density, length, time, and product usage.
Final pricing will be discussed during your consultation and confirmed prior to your service.
Communication
To provide clear and organized communication, all client questions, appointment inquiries, and product recommendations are handled via email only at contact@swoonbykc.com.
Please allow 24–48 business hours for a response.
Booking & Scheduling
Appointment changes or cancellations require a minimum of 24 hours’ notice.
Changes made with less than 24 hours’ notice may be subject to a cancellation fee.
Same-day cancellations will be charged 100% of the scheduled service.
Late Arrivals
Please arrive on time for your appointment. Guests arriving late may require service adjustments to remain on schedule. In some cases, appointments may need to be shortened or rescheduled.
No-Shows
No-show appointments will be charged 100% of the scheduled service. Future appointments may require a deposit to reserve your appointment time.
Refund
Your satisfaction is important. If an adjustment is needed, please contact SWOON within 72 hours of your appointment. Any necessary adjustments must be scheduled within 7 days of the original service date. Refunds are not offered on services rendered.
Right to Refuse Service
SWOON reserves the right to refuse service at its discretion, including situations where expectations, goals, or recommendations are not aligned. The health and integrity of the hair will always be prioritized.
